Our Returns Policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please note that there are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us.
Sale items (if applicable):
Sale priced items may be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
To return your product, please use the contact us form, and we will provide you with a return form containing all the necessary details for the return.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that the time it takes for your exchanged product to reach you may vary depending on your location.
If you are shipping an item valued over £50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.