At Designer Shades Direct, we take pride in delivering premium sunglasses and eyeglasses that meet the highest standards of quality and style. However, if you need to return an item, our hassle-free process ensures a smooth experience for our customers both in the UK and internationally.

Delivery & Returns Information

We partner with trusted delivery services like Royal Mail Tracked & Signed and DHL Express to ensure your eyewear arrives securely and promptly. For returns, we’ve designed a policy that prioritizes your convenience and peace of mind.


UK Returns

We hope your new sunglasses or eyeglasses bring you absolute satisfaction. However, should you need to return your purchase, our UK returns process is simple and efficient:

  • You have 30 days from the date of receipt to initiate your return.
  • Once we receive your returned items, refunds are typically processed within 48 hours.
  • Returns are eligible for items that are unworn, in their original packaging, and include all accompanying materials such as cases and cleaning cloths.

Please contact our customer service team to start the return process.


International Returns

For our international customers, returning your eyewear is just as straightforward:

  • Initiate your return within 30 days of receiving your order.
  • Ship the item back to us using a reliable service.
  • Expect your refund to be processed within 48 hours after we receive the returned item.

We aim to make every step as smooth as possible, regardless of your location.


Additional Notes

  • Refunds will be issued to your original payment method and will cover the purchase price of the item(s).
  • Delivery charges are non-refundable unless the return is due to an error on our part.
  • We recommend using a tracked and insured return service to ensure your item arrives safely.

Why Choose Designer Shades Direct?

We’re committed to making every aspect of your shopping experience enjoyable, from fast and secure delivery to a return policy designed with your needs in mind. Whether you’ve purchased iconic sunglasses from Gucci or sleek eyeglasses from Tom Ford, we stand by the quality and authenticity of every product.

Contact Us for assistance with your returns, and let us continue helping you see life in style!